The newly renovated Days Inn Johnson Creek is looking for friendly and outgoing individuals to join our team as a Guest Service Agent. Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply. Experience is not required but is preferred and a clean driving record is also a plus to assist when needed drive the shuttle. We have positions available for a variety of hours, first shift is 6am-2pm, second shift is 2pm-10pm, and third shift is 10pm-6am.
Preference will be given to those with more open availability.
Interested individuals can apply through this ad with their resume.
Front Desk Agent Job Duties and Responsibilities
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and security staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Assist with and book tours and activities for guests
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Front Desk Agent Requirements and Qualifications
High school diploma or GED equivalent preferred
Previous experience in customer service and/or hospitality industry preferred
Experience using hotel booking software a plus
Computer literate and proficient using Microsoft Suite
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience