OSITION SUMMARY
Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Banquet Event Order. Prepare tables, actions stations, buffets, service carts, dessert table/carts and cordial carts. Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance. Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

Assist management in training, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 11,3 KG without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.


CRITICAL TASK
Banquet Room Set-up
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event order.
  • Prepares tables, actions stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
Banquet Room Bussing and Cleaning
  • Bus tables by removing and separating tableware, plateware, glassware, and flatware.
  • Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks and chips.
Banquets
  • Respond to and try to fulfill and special banquet event arrangements requested by guest.
  • Replenish buffet items to ensure consistency and freshness in presentation form opening to closing.
  • Follow up on special banquet arrangements requested by guest to ensure compliance.
General Food and Beverage Services
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
  • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, silverware/flatware, ensuring all supplies meet quality standards.
Greeting and Seating
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Closing
  • Check with captain or supervisor before leaving at end of shift.
Beverage/Coffee Cart
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Steps of Service
  • Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
Guest Relations
  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Assists Management
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
  • Ensure staff is working together as a team to ensure optimum service to guests.
Physical Tasks
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 11,3 KG without assistance.
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

CRITICAL COMPETENCIES
Interpersonal Skills
  • Customer Service Orientation
  • Team Work
  • Diversity Relations
  • Interpersonal Skills

Communications
  • Communication
  • Listening
Personal Attributes
  • Dependability
  • Positive Demeanor
  • Safety Orientation
  • Integrity
  • Presentation
  • Stress Tolerance
  • Adaptability/Flexibility